You’re an emergency nurse or maybe a doctor. You’re frustrated because you are working your butt off, haven’t had a lunch break or time for a wee and still people are waiting for hours and hours to be seen. The ambulances keep arriving and you’re irritated by the patients who are adding to your workload that don’t need to be here at all.

I know the stuff you’re talking about. It’s all those simple problems, the non-urgent problems, the tedious and uninteresting problems. You’re talking about the triage category 4s and 5s that don’t have a life threatening illness and can wait while you and I attend to all the exciting, high acuity, real emergency stuff. You’re talking about the sniffles and rashes, the UTIs and…